FREQUENTLY ASKED QUESTIONS
Catagory : General
About Airport Transfer
What is Super Saver?
What are RoomFinder, TourFinder and CarFinder?
What is Hotdeals?
Catagory : Member
Why ABL member?
How to be an ABL member?
Tell Us Better Rate
About Email Messaging
I have signed up but I am not able to sign in.
Catagory : Other
How can I convert rate to other currency?
Catagory : Reservation
How to make reservation?
How to make Quick Reservation?
What does day use or late check out mean?
What does “Run Of The House” (ROH) mean?
I booked a shuttle service from the airport, but how would we meet?
I can’t read the e-mail containing the e-voucher & e-receipt you have sent. What should I do then?
How can I reactivate my cancelled reservation?
What is CVV or DC ?
I can not see rate, why?
|1.||About Airport Transfer|
Airport transfer is shuttle service from airport to hotel vice versa (return / both way). We provide to ABL members FREE airport transfer at several city or several hotels.
Icons below explain that service:
|2.||What is Super Saver?|
Super Saver is the room rates offered by Access Bali Online.
"Up to x%" signs the saving percentage over the publish rates including tax. "Start USD x" signs the lowest rates of the available rooms.
|3.||What are RoomFinder, TourFinder and CarFinder?|
At the left upper side of the index page or members page, there are the search forms for RoomFinder, TourFinder and CarFinder.
|4.||What is Hotdeals?|
Hotdeals are the 'super' Super Saver. They are lower than the Super Saver rates but only valid within a current period.
means that the room can be reserved by request.
means that the room is available. The 'confirm' status is imposed over any reservation for the room.
There are 8 languange translations available:
Chinese, French, German, Italian, Japanese, Korean, Portuguese, and Spanish.
|8.||Why ABL member?|
ABL member is a free membership with these following benefits:
|9.||How to be an ABL member?|
|10.||Tell Us Better Rate|
means that we are widely opened to any suggestion about the better rates rather than what do us being offer. Please compare our rates to any rate provided by others by including 21% tax and the offered facilities.
|11.||About Email Messaging|
In order for you to keep track all communication to / from Access Bali Online, you should use RMS Email Messaging. All the communications will be saved to our database.
|12.||I have signed up but I am not able to sign in.|
Please try to sign in/log in again and make sure your password is correct. As password is very sensitive with lower and upper case.
Cookies are short pieces of data used by web servers to help identify web users. No damage to files or systems. Cookies are only used to identify a web user. Note that blocking all cookies prevents some online services from working. Also, preventing your browser from accepting cookies does not make you an anonymous user, it just makes it more difficult to track your usage
|14.||How can I convert rate to other currency?|
It is easy to do by using below URL. You can convert any currency from USD to others or vice versa http://baliwww.com/ma/members/ucc.htm
|15.||How to make reservation?|
Select your hotel, villa or home stay, and view the super save rate. Then, click "book now" for the room that you aim to book. If you have already signed in before, the reservation form for the room will appear. But, if you have not signed in yet, the sign in form will be appeared for you to fill in.
Basically, there are 3 steps in reservation:
1. Fill in your reservation.
2. Review your reservation.
3. Secure Online Payment
|16.||How to make Quick Reservation?|
Go to: https://www.baliwww.com/online_reservation.htm and select Hotel, Villa or Homestay that you prefer. Fill in the form then our system will assist you the rest and you will get reply promptly on your email.
|17.||What does day use or late check out mean?|
“Day Use” means the use of a room on the last day (check-out date) exceeding the particular check out time established by the hotel. For example: A guest should be check out on July 9, 2003 on 12.00 Noon. Because of the flight schedule , he checks out on July 9, 2003 on 18.00 PM. Consequently, a “Day Use” fee (50% of the room rate) is charged to him, since he uses the room exceeding the determined check out time. PLEASE NOTE that the check out time may vary from one hotel to another
|18.||What does “Run Of The House” (ROH) mean?|
“Run Of The House” (ROH) means your room reservation will be based on the room availability and your advantage is when higher room category available, while you do not have to pay extra.
|19.||I booked a shuttle service from the airport, but how would we meet?|
Our guide will wait for you in the international arrival of the airport. You will easily recognize him, as he holds a sign with your name and the name of the hotel you have booked in.
|20.||I can’t read the e-mail containing the e-voucher & e-receipt you have sent. What should I do then?|
Please go to your member page (http://baliwww.com/ma/members/). Once the page is open, then you have to click on the “e-Voucher & e-Receipt” link, which located under “My Home” section. Both the e-voucher and e-receipt that we have sent to you will be shown there. And please make the hard-copies of those documents for your reference.
|21.||How can I reactivate my cancelled reservation?|
If your reservation status is ‘cancel’, you will find a link for reactivation in your member area page. By clicking on the link, you will automatically send us an email message requesting for the reservation reactivation.
|22.||What is CVV or DC ?|
The CVV Number is required for American Express, VisaCard and MasterCard. The CVV (or Card ID) is an added security feature to help protect you against online fraud. In this case Card ID is same as CVV.
Click here for more info about CVV.
The DC Number is required for Diners Club International as a Card Identification Number (or Card ID). The DC is an added security feature to help protect you against online fraud. In this case Card ID is same as DC.
Click here for more info about DC.
|23.||I can not see rate, why?|
You have to sign up first as an ABL member at http://baliwww.com/hotel/signup.html.