I was attending a conference in Jakarta and was put up in this hotel by the organizer.
The service was perfect. I travelled in a group, and after checking in, I had to attend a business meeting, when I arrived in the room my bag was in the room without them having to check which one is whose. After coming back at night, my used clothes were folded on the bed. The staff were genuinely smiling. My room at the executive floor was quite spacious and very comfortable. Breakfast buffet was alright, but the dinner buffet was very good. A great stay indeed