Booking of the room was very simple with just a phonecall away. Check in was smooth & we were given a room on the executive floor. However, our request to have 2 queen beds in the room was not fulfilled & me, hubby & our 2 kids had to share 2 super single beds instead. In house spa was so-so. I'd suggest one to go out to Nagoya Hill for a better spa outlet. Hubby & i spent our late night at the in hotel discotheque, Ratu Regency. DJ was great, playing a large variety of songs. Drinks were cheap & insted of nuts, we were served popcorn. Nice ambience. Breakfast was nice with quite a variety of inter-continental food. We love that the hotel concierge is always ready to provide us with transportation to our desired shopping destination. Overall, its a good & comfortable hotel with altho a tad old compared to the new hotels emerging all around Batam.