No complaints about this hotel. Airport pickup (return) was well arranged, breakfast spread was delightful, hi-tea spread can be improved, room was clean and spacious, hotel lobby was clean. Pak Ludy and Pak Aji were very helpful during our stay offering us suggestions on shopping and dining and they even arranged a hotel car to send us (I had a kid in tow) to Rumah Mode when all rented cars were booked out that day. I thought that was sweet as it saved us the hassle of calling and waiting for a cab. Staff were polite and spoke conversant English. Highly recommended if you value quality over location. (Time to Rumah Mode about 10-15 mins drive minus the machet).