They were very helpful, I needed an additional outlet converter, someone brought me a power strip! I had the awesome villa 205, which has a private pool.
Everything exceeded my expectations, very clean and modern within a traditional setting. The main door to your villa requires an old fashion key to unlock the heart shaped locks. All of the sliding doors and your bathroom door will have a key. The bathroom-the tub, shower, faucet, etc are by toto. This property is directly next door to a temple so you will hear morning prayers and if there's a holiday, you may hear this ALL day long.
The hotel is within walking distance of shopping, food and some attractions like the monkey forest. They do have a shuttle that is available at certain times, which are listed at the front desk. This was my first stay in Ubud and would love to stay here again when I return.