The villa is beautiful and the attention to detail is impeccable. The villa staff are extremely helpful, but also very discreet. They will help you organize whatever you need, or if you don't need anything, they will make sure that everything is in order before leaving. There were heavy rains when I was there, and some water dripped on the staircase. Immediately, the staff apologized and set out buckets and cleaned constantly to make sure that we were not disturbed. VillaNaBali is a 5-star operation offering 5-star service. We were warmly received at the airport by the driver (which is included in the villa rental), and when we reached the house, we were greeted by the villa manager and staff. They were friendly, easy-going, and more than happy to assist with any requests. I visited Bali with a group of friends, and we felt like it was a home away from home. It was a very relaxing, enjoyable and private vacation away from the crowds.