myself, husband and daughters stayed here in april 2012 and had a fantastic holiday. they have 16 or more new rooms which are built to a very high standard, great for families as they have connecting rooms. there is a safety deposit box in all rooms and the staff could not be more friendly or helpful to us, they made our stay so memorable that we will def go back. good heart is situated in the perfect spot on trawangan, away from the bars etc. and has the best snorkeling just off the beach. i was a bit worried at first by some of the old reviews but i got to speak to the owner and it is under all new management now, even the rooms have electronic keys and safe boxes. i would def recommend this place for anyone to stay.