My wife and I spent 8 days at this wonderful, new, modern hotel. Most of the staff were qualified in tourism & hospitality, young, knowledgeable and refreshingly conversant in English. The airport pick up& drop off were on time and the shuttle transfers to Central Kuta during the day took only 10 mins each way. The best part was the proactive service from all staff (reception, house keeping, restaurant, spa and transport).
The Quest Restaurant is highly recommended: comprehensive western & asian menu, chefs were top rate and they even made us special complimentary dishes without chilli and using only Balinese Herbs:-Fantastic!
Lastly, staff gave us local tips on where to shop and translated for us when we tried the local beauty salons. Thanks to the wonderful staff, we will surely return with the rest of our family.