Our package included airport transfers, welcome drink, afternoon tea and a late check-out at 3 pm. Aryana, who picked me up from the airport was very friendly and informative. The journey from the airport which usually takes around 30 minutes took almost 2 hours unfortunately due to it being a Friday and many airlines landing within the same hour.
Within 5 mins of arriving at the reception, I was led off to Villa No. 106 where my sister was waiting as she had checked in earlier. Our villa was spacious, considering that it is about 103 sqm. I love the layout of the villa. However, I agreed with the rest of the reviewers that the indoor pool was too cold! I only swam 3 times in the pool during the duration of my stay and that was because I was brave enough to try the cold water. Cattleya needs to consider adding heater to the indoor villas’ pools or these will end up like white elephants instead. The step leading from the side of the pool to into the water is too wide and there needs to be an additional step for safety and accessibility reasons.
Personally, I preferred the small main outdoor pool which was joined with the jacuzzi. It was warmer under the sun and as everybody else was in their villas, we had the whole pool and jacuzzi to ourselves. One of the housekeeping staff told us that the weather now is too cold even for the Balinese themselves. He said that the best period to travel to Bali would be after August.
The room is very spacious and I love the layout of the room and Cattleya has one of the most comprehensive channels that we had come across during our travels. Although there were mozzies in the toilet and pool area, we never got bitten at all, which to me is simply amazing!
Breakfast was simple but you have to order the night before and they will serve it in your villa. Do yourself a favour and go for the local breakfast instead of Western as the western breakfast was a pathetic attempt at best. Our package included afternoon tea which consists basically of beverage for each person and 6 pieces of cookies. I think the concept is nice but the quality and quantity needs improving.
Internet is available 24 hours a day with a key code available from reception free of charge. The problem is after a while of usage, we always discovered that the ID and passwords are no longer valid and we needed to head to reception to get a new one which makes it a hassle especially when they change their IDs and passwords every day.
The reception has very nice staff like Wina and Dewa who tried to assist us in our every requests including changing of airport transfer timing, making reservations at Potato Head, Ku De Ta etc., and doing it all with a genuine smile. In fact, we find the best thing that make our trip so memorable and relaxing was the service from the staff.
2 thumbs up for the staff of Cattleya!!!