Greeted with a cool drink upon arrival, we were taken to our rooms, then offered a different room for a few dollars more, so we upgraded. We had dinner in the resturant that evening. The meals were amazing and defenitely value for money for what they were. The staff in the restuarant, my goodness were excellent. One morning I had dropped a plate at the buffet breakfast and they all came running out to clean it up, myself included as I had cut my foot. Bandages and dettol were out before I knew it! Little did they know it was fine, but they were so apologetic and wanted to make sure i was okay to walk etc etc. So cute! The staff are very tuned in to guests needs, so if they feel you arent happy with something, they are very forward in finding this out and what they can do to change it. We were offered room service for our meals, and that was a nice touch. It was nice to sit out near the private pool enterance and watch the waterfall and just enjoy the night. The rooms were nice, and the air conditioner worked a treat. The bathrooms were stunning and we had everything we needed provided. Again, when we had wet clothes though, there were no provided hanging racks to dry them, but with that said and done, our stay was superb. I once again have to commend the brilliant staff for all of their efforts. We were able to change our money at the front desk, and they would always help us with phoning taxi's etc. and even helped me to set up my new Indonesian sim card, as i could not translate the settings! One disadvantage though is that the hotel is a little further out than we would have liked, so taxi's must be used, but these are easily come across and fairly cheap. The shuttle to Bali collection (shopping centre) was interesting, sitting in the back of this little bus with no back door, made it so fun! I would certainly reccommend travellers to visit, the staff make this place a dream to stay at!