Dear Mr Swabawa
As you know we stayed at Ubud Village Resort & Spa in Villa 221 from the 18.1.2013 to 21.1.2013 before flying back to Sydney last Tuesday the 22nd January.
We would like to take this opportunity to congratulate you and the team at Ubud Village Resort & Spa for an unforgettable stay at your facility.
From the moment we arrived we felt at home and nothing was too much for your staff in terms of satisfying our every need and request. Their professionalism, commitment and dedication to the job at hand were second to none and they are a credit to their respective professions.
We would also like to especially mention Piki and Yuni from your reception team and Mr Oka from your reservations team for their outstanding professionalism, courtesy, kindness and helpfulness during our stay.
The food was of the highest quality, the cleaning and preparation of our villa twice a day was something that we do not always experience when we travel and we cannot get over how friendly every member and I mean every member of your staff were every minute of every day. It certainly felt like one big happy family who really loved and enjoyed their work and who went out of their way to please the guests.
Please pass on our sincere gratitude and heartfelt thanks to every member of your team from the transport team, to the fantastic and extremely helpful reception staff, reservation staff, cleaning staff, restaurant staff (the breakfastís, dinners and afternoon teas were fantastic and most enjoyable), it was a fantastic holiday, in a fantastic facility with fantastic staff.
In terms of the cost of our villa and inclusions, as well as the cost of the extras such as the transport and dinner in your restaurant, your charges are extremely competitive and represented excellent value for money.
We are planning to return to Bali in early May 2013 and will contact your reservation staff shortly to make a booking. Whilst it was great to come home we canít wait to return to Ubud Village Resort & Spa, Ubud.
Once again thank you to Ubud Village Resort & Spa so much for making our stay unforgettable and an experience that we will never forget. Your facility came highly recommended from Australia and we are glad that we took this advice as it turned out 100% correct, but even more than this exceeded our every expectation.
Please feel free to use our comments in any way your like to promote Ubud Village Resort & Spa, we certainly will be through our friends, on Trip Advisor and other mediums and at every opportunity.
See you in early May 2013 and kind regards,
Charles & Betty Tees - Sydney Australia