| 1. | About Airport Transfer
Airport transfer is shuttle service from airport to hotel vice versa (return / both way).
We provide to ABL members FREE airport transfer at several city or several hotels.
Icons below explain that service:
 or
This icon signs the free-of-charge airport transfer provided by Access Bali Online
for the guests with minimum 3 nights stay.
 or
This icon signs the free-of-charge airport transfer provided by Access Bali
Online without any requirement of minimum stay.
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| 2. | What is Super Saver?
Super Saver is the room rates offered by Access Bali Online.
"Up to
x%" signs the saving percentage over the publish rates including tax. "Start
USD x" signs the lowest rates of the available rooms.
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| 3. | What are Roomfinder, Directory and Destination?
At the left upper side of the index page or members
page, there are the search forms for RoomFinder, TourFinder and CarFinder.
- RoomFinder functioned to search hotels/ villas/ homestays that you want. You can
also search them by name, city, starting rate, etc or the combination of them
as well.
- TourFinder: ABL’s elaborated tour packages, comprising four major types, i.e. adventure tour, cultural tour, sightseeing tour, and hotel tour package.
- CarFinder: ABL’s comprehensive info on available-for-rent cars, either with or without drivers.
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| 4. | What is Hotdeals?
 Hotdeals are the 'super' Super Saver. They are lower than the Super
Saver rates but only valid within a current period.
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| 5. | Room Availability
 means
that the room can be reserved by request.
 means
that the room is available. The 'confirm' status is imposed over any reservation
for the room.
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| 6. | Bed Type
SGL stands for single bed room (max. 2 persons/ room)
DBL stands for double bed room (max. 2 persons/ room)
TWN stands for twin bed room (similar with DBL's rates, max. 2 persons/
room)
TRIPLE stands for triple bed room (1 double + 1 extra bed, max. 3 persons/
room)
B'FAST stands for breakfast. 'Y' means breakfast included within room
rate, while 'N' means breakfast excluded
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| 7. | I can’t send fax. What should I do?
One of facilities you may comfortably utilize to contact us, is fax. And we provide two fax numbers that you access, in which we always ensure whether both of them are working properly. But should you find any problem in sending fax to us, please make sure that you observe these following steps:
1. Please enter your country’s International Direct Dialing numbers
2. Dial 62 - the country code of Indonesia
3. Dial 361- the area code of Bali (Bali’s complete area code is 0361, but you must dial without 0)
4. Dial our fax numbers: 734379 or 735145
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| 8. | Why ABL member?
ABL member is a free membership with these following benefits:
- 75% discount less than Rack or Published rate
- Current reservation over 1000 hotels in Indonesia and not less than 2000 hotels
in all over ASIA countries.
- Departure Guarantee for all Excursions and Tour Packages
More info on benefits, click here
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| 9. | How to be an ABL member?
Follow this link
Agree with ABL member terms
and conditions
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| 10. | Tell Us Better Rate
 means
that we are widely opened to any suggestion about the better rates rather than
what do us being offer. Please compare our rates to any rate provided by others
by including 21% tax and the offered facilities.
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| 11. | What is Activation Key ?
Whenever you are successfully signed up, an activation key will be sent to your
e-mail. You must activate your membership by using the activation key.
1. Go to http://baliwww.com/ma/members/
2. Put your user name and password in login form at the left.
3. If user name and password are both correct, activation key form will appear.
4. Type your password (again) and your activation key.
5. Done.
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| 12. | About Email Messaging
In order for you to keep track all communication to / from Access Bali Online,
you should use RMS Email Messaging. All the communications will be saved
to our database.
| Icons
for RMS Email Messaging |
 |
Send
E-mail to Ayu Bali Lestari Tours & Travel. |
 |
View
E-mail History. |
 |
There
is a current message from ABL Tours & Travel for you to response
immediately. |
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| 13. | How to activate a new account and login for the first time ?
Whenever you are successfully signed up, an activation key will be sent to your e-mail. You must activate your membership by using the activation key.
1. Go to Members Area
2. Put your user name and password in login form at the left.
3. If user name and password are both correct, activation key form will appear.
4. Type your password (again) and your activation key.
5. Done
A new member will be asked to activate his/her account at the first time login by entering the supplied activation key (besides username and password). If you have done it and then prompt to a new login form, just don't panic. It's normal condition. Just supply them a username and password, and you will be brought to our members area. Activation process of an account is just once for a lifetime. In the next login session, he/she would not be asked to do it again.
Note that all username, password and activation key are case sensitive. Please make sure you type them exactly, especially on UPPERCASE and lowercase characters.
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| 14. | How to make reservation?
Select your hotel/ villa/ homestay, and view the super save rate. Then, click
"book now" for the room that you aim to book. If you have already sign
in / login before, the reservation form for the room will appear. But, if have
not sign in yet, the login form will be appeared for you to fill in. We only
allow ABL members to do reservation.
Basically, there are 3 steps in reservation:
1. Fill in your reservation.
On this stage, you will be asked to fill some fields, such as: type of bed desired,
number of adults, children, check-in date, etc. In the "special request"
field, you can mention some current things you want that have not accommodated
within the reservation form.
2. Review your reservation.
On this stage, all fields that you filled will appear again along with the breakdown
price from the reservation that you made (if the hotel rate is available).
3. Payment.
 This is
the last stage on reservation. There will two options about the payment by credit
card. You may enter the data of your credit card by online (secured by thawte)
or through fax. This stage can be done later (there is a special link for this
step on your member page). However, we will not process
any reservation if the requirement for the third stage has not completed. For
banking administration, the copy of your passport and credit cards are also
required.
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| 15. | How can I send the credit card authorization form, copy of credit card and passport?
You may send either attachment email, but you need to scan first and sign the credit card authorization form, or facsimile + 62-361- 734379 or 735145.
Here is URL the credit card authorization form http://baliwww.com/ma/members/ccform.htm.
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| 16. | What is CVV or DC ?
The CVV Number is required for American Express, VisaCard and MasterCard. The CVV (or Card ID) is an added security feature to help protect you against online fraud. In this case Card ID is same as CVV.
Click here for more info about CVV.
The DC Number is required for Diners Club International as a Card Identification Number (or Card ID). The DC is an added security feature to help protect you against online fraud. In this case Card ID is same as DC.
Click here for more info about DC.
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| 17. | What does day use or late check out mean?
“Day Use” means the use of a room on the last day (check-out date) exceeding the
particular check out time established by the hotel.
For example:
A guest should be check out on July 9, 2003 on 12.00 Noon. Because of the
flight schedule , he checks out on July 9, 2003 on 18.00 PM. Consequently, a “Day Use” fee (50% of the room rate) is charged to him, since he uses the room exceeding the determined check out time.
PLEASE NOTE that the check out time may vary from one hotel to another
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| 18. | What does “Run Of The House” (ROH) mean?
“Run Of The House” (ROH) means your room reservation will be based on the room availability and your advantage is when higher room category available, while you do not have to pay extra.
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| 19. | I can’t read the e-mail containing the e-voucher & e-receipt you have sent. What should I do then?
Please go to your member page (http://baliwww.com/ma/members/). Once the page is open, then you have to click on the “e-Voucher & e-Receipt” link, which located under “My Home” section. Both the e-voucher and e-receipt that we have sent to you will be shown there. And please make the hard-copies of those documents for your reference.
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| 20. | How can I reactivate my cancelled reservation?
If your reservation status is ‘cancel’, you will find a link for reactivation in your member area page. By clicking on the link, you will automatically send us an email message requesting for the reservation reactivation.
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